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There are a number of good reasons for using a phone answering service. As someone who owns a small company, there were many times when one phone would ring but the only person in the office was on another line. Of course, we had an answering machine kick in after so many rings, but we found that many folks were not leaving messages, and this was a potential loss of business. In fact the office phone’s built in telephone answering service was nothing short of useless as more and more callers these days lose patience with such automated devices.

A phone answering service is a company designed to take and record missed calls, much like an answering machine would. The phone rings a designated number of times before redirecting to the answering service, where the caller then hears recorded instructions on how to leave a message or alternative ways to contact the person they were trying to reach. In our case, it was the latter option where these phone answering services became a godsend. Real people want to know how to contact real people, not other machines. But even so, a good small business answering service which is set up to specifically relate to your type of caller, can also work much better than the bog standard answering machines and their personally recorded message facility or built in recorded messages.

A good phone answering service will also allow you to check your messages by simply dialing a number, and then typing in a preset password. This way, you can check for messages even when you’re out of the office.

In today's world, the most well known use of a phone answering service has to do with cellular phones. Because cell phones cannot hook up to answering machines, they all rely on various message services as an alternative. Typically, when you sign up for a cellular phone plan with a phone company, the answering service is included in the deal.

Another common usage of phone answering services is in business around the world. Since most businesses have many different phones and phone lines, using answering machines would be complicated and inefficient. Rather, businesses sign up with a phone answering service, and all their missed calls are directed there. Each member of the business can have his or her own personalized recording that plays when someone tries to reach them. Answering services are also used by businesses to keep potential customers on the line while they wait for a live operator to aid them.

Any institution or organization that involves a lot of employees, a lot of incoming phone traffic, and various phone lines usually relies on a phone answering service to record missed calls, including hospitals, and government owned facilities. Doctors too busy to take a call don't have to miss out of important information, nor do politicians or other government workers. In the business world, a missed call can often times be the deciding factor in the future of a company, and often thousands of employees. In the medical field, a missed call could be a deciding factor in a patient's life. It is easy to see how a good and reliable phone answering service can be very important!

A more recent phenomena occurring today is the rising popularity of live answering services. A live phone answering service works much the same way as a regular one, except that the redirected calls are met by a living breathing person, an employee of the answering company, as opposed to a recording. These live answering services have become more popular based on a series of recent studies that suggest that people are more likely to leave messages or stay on the line if they are talking to an actual person rather than a machine. Much of the work done by these new answering companies is outsourced to countries like India where lower wages can be paid to cut costs



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